At Aspen Row, we place great importance on clear, transparent, and reliable delivery.
Below you will find all the important information about our delivery areas, processing times, and shipping procedures.
1. Delivery Area
We currently deliver to the USA only.
Orders from other countries cannot be processed at this time.
2. Delivery Address
Your order will be shipped to the delivery address provided during checkout.
Please ensure all details are complete and correct, as incorrect or incomplete addresses may lead to delays or returns.
3. Order Processing Time
* Orders are typically processed within 1–3 business days.
* Once your order has been shipped, you will receive an email confirmation containing your tracking number and shipping details.
* Please note that during busy seasons or holidays, processing times may take slightly longer.
4. Delivery Time
The average delivery time is 6–12 business days, depending on your location.
Delivery times are estimates and may vary due to factors outside our control, such as:
* High seasonal demand
* Carrier delays
* Weather conditions
* Customs clearance procedures
We always do our best to ensure your order arrives as quickly as possible.
5. Total Estimated Delivery Time
Total delivery time includes:
* Processing time: 1–3 business days
* Shipping time: 6–12 business days
→ Estimated total: approximately 7–15 business days from the date of purchase.
Please note:
These are estimates. External factors may affect delivery times.
Our logistics team continuously monitors all shipments.
6. Shipping Method & Origin
All orders are shipped by our trusted fulfillment partner with full tracking.
7. Shipping Costs
Shipping is completely free on all orders. There are no additional shipping or handling fees.
8. Secure Payment Options
We offer secure, SSL-encrypted payment methods:
* Visa
* Mastercard
* Maestro
* American Express
* Apple Pay
All payments are processed securely through our payment service provider.
9. Responsibility During Shipping
Once your order has been handed over to the carrier, it is considered successfully shipped.
* If tracking information shows that your package has been delivered to the address provided, Aspen Row cannot be held responsible for lost or stolen packages.
* Please double-check your shipping details at checkout.
* If your order has not yet been processed, we will do our best to correct it.
* Any address errors must be reported within 4 hours after placing your order.
We recommend using your tracking number to monitor the delivery status of your order at any time.
10. Shipment tracking
Once your order has been shipped, you will receive a shipping confirmation with your tracking link.
You can follow your delivery at any time via the tracking link in that email.
Please note:
Tracking updates often appear 3–8 working days after the package has left the warehouse.
Questions?
Email us at info@aspen-row.com or use our contact form. Our customer service team usually replies within 24 hours.